211 is a 24/7, free, confidential resource line offered in 180+ languages.
Today, February 11 (2/11), marks National 211 Day—a time to recognize the essential three-digit resource that connects people across the U.S. and Canada to the help they need. For more than 40 years, 211 has been a trusted, reliable lifeline, guiding individuals and families to local programs and services during times of uncertainty.
Here in Southeast Minnesota 211 provides something just as important as connection: insight. Each call or text represents a real person navigating a challenge, and together, this information helps reveal some of the most urgent needs in our community.
Top Needs in 2025
In 2025, 211 responded to 5,251 calls for help, with the top five needs reflecting the growing pressure many families are facing.
Housing / Shelter
1,749 referrals
Requests for housing security, assistance with housing expenses, and patient housing programs highlight how challenging it can be to find and maintain stable housing.
Utilities
340 referrals
Families sought support paying utility bills during difficult times - simply trying to keep the heat on and the lights running.
Food Security
247 referrals
Calls for emergency food shelves, formula and baby food, and support with SNAP applications offers some insight into our community's struggle with food insecurity.
Legal Services
173 referrals
Residents reached out for help with benefits screening, advocacy, constitutional law support, and assistance with SSI (Supplemental Security Income) applications.
Essential Material Goods
154 referrals
Many requests were for basic necessities like diapers, mattresses, and baby clothing - items no family should have to go without.
How You Can Help
211 is more than a phone number. It's a vital service that helps ensure people can find the right support without overwhelming emergency systems like 911. And it's also a powerful tool that helps our community better understand where needs are rising, where gaps exist, and how we can respond.
On 211 Day, United Way encourages everyone to:
- Call or text 211 if you or someone you know needs help
- Share 211 with neighbors, family, and friends so more people can access these resources
- Advocate for 211 to local policymakers and help strengthen this vital service
Whether it's housing, food, legal support, or other essential needs, 211 is here every day connecting people to programs that can restore stability and hope.
Together, we can make sure no one in Southeast Minnesota has to navigate hardship alone.
last updated February 11, 2026 9:12 am